WhatsApp for clinics.
Appointment reminders, attendance confirmation, and booking intake — without tying up your reception desk on calls.
The biggest problem: no-shows
Every appointment a patient misses is clinician time that cannot be recovered. A reminder sent well in advance — with one-tap confirm or reschedule — measurably reduces that rate and frees the slot for someone else.
WhatsApp reminders are delivered and read more reliably than SMS, and let the patient respond immediately instead of phoning the clinic.
Flows that fit a clinic
Appointment reminder
A message a set time before the appointment, with its details and location.
Confirm or reschedule
The patient's reply updates the appointment state and notifies reception.
Booking requests
Every booking enquiry in one inbox instead of several phones.
Repeat questions
A bot answers opening hours, indicative pricing, and accepted insurers.
Patient data privacy
Do not send clinical or diagnostic detail over WhatsApp messages. Keep to the logistical: appointment time, location, and attendance confirmation. That limits risk and keeps communication in safe territory.
Platform permissions control who can see which conversation, and the audit log records every access.