WhatsApp for online stores.
Turn every order into a conversation: instant confirmation, shipping tracking, and follow-up for carts left behind.
Why WhatsApp specifically in the Saudi market?
WhatsApp open rates run far above email, and customers across Saudi Arabia and the GCC are used to completing a purchase and asking questions inside the same conversation. Moving store notifications from email to WhatsApp raises reach and cuts support calls.
The order journey on WhatsApp
Order confirmation
A message the moment the order is placed, with its number and a summary of items.
Shipping update
A notification when it ships with the tracking number, then again on delivery.
Post-purchase follow-up
Ask for a review or offer a complementary product after a sensible delay.
Abandoned cart
A reminder for anyone who added to cart and didn't finish — usually the highest-return flow.
What you need from the platform
Approval-ready templates
Order and shipping templates written to pass Meta review.
Store connection
Receive store events over webhooks and turn them into messages automatically.
Tag-based campaigns
Send offers to a specific segment based on purchase behaviour.
Product question answering
A bot answers price and availability, and hands serious buyers to a rep.